What Landlords Wish Property Managers Did Better

Property managers play an important role — but even satisfied landlords often share similar frustrations.

The Top Complaints

Across forums and surveys, landlords frequently mention:

• Delayed updates

• Limited transparency

• Repairs approved without context

• Difficulty getting clear answers

None of these are malicious — they’re structural.

Scale vs. Personal Attention

Management companies juggle many properties. As portfolios grow, personalized communication often declines. Landlords feel like one account among many.

Decision-Making Without Owners

Many landlords want involvement in maintenance decisions, not just a summary after the fact. Being excluded creates distrust — even when repairs are necessary.

What Landlords Actually Want

Contrary to assumptions, many landlords don’t want less responsibility. They want:

• Better information

• Clear timelines

• Predictable costs

Ownership doesn’t mean micromanagement — it means informed approval.

Rethinking Support

Modern landlords increasingly look for flexible support models that respect their involvement while reducing administrative friction.

FAQ

Are property managers doing anything wrong?
Not necessarily — many issues stem from scale and structure.

Do landlords want fewer updates?
Most want clearer updates, not fewer.

Is owner approval slowing things down?
No. Clear approval processes often prevent delays and disputes.